We offer free shipping and free returns on all domestic orders.
10- Day Returns
Our 10-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund. If for any reason you are not satisfied you can return any item within 10 days of the date of purchase for a refund or an exchange. It’s that simple.
How To Prepare A Return
Contact us either via email or phone to report the return. Returns@jandmjewelry.com or 281-620-3922.
Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached J&M Jewelry.* (FedEx® and UPS® will not insure merchandise over $500.)
More than $25,000: High value returns often require special arrangements. We recommend contacting a J & M Jewelry customer service representative to receive assistance and suggested methods to return your purchase.
If you have any questions about our return procedure, please contact us at firstname.lastname@example.org.
Our Return Process
Merchandise can be returned within 10 days of the order date. All merchandise must be returned in new and unused condition. Jewelry being returned must be sent back in all its original packing. All boxes, bags, and packing materials must be returned in the way you received it. A copy of your order and receipt must be included with your return. All packages being returned must be insured for the total value of the original purchase.
Restrictions to Returns: Certified Loose Diamonds are non returnable. All items that have been custom ordered, made to order, sized, or specifically modified for a customer’s need’s or requests will not be accepted for returns. Returns are accepted for online website purchases only. No exceptions will be made. All returns are subject to a 20% restocking fee.
If you have submitted an order by telephone or internet, please contact a customer service representative to determine whether your order can be changed or canceled.
Once an online order has been submitted, you will need to contact a customer service representative to determine whether your order can be changed or canceled.
Items special ordered, altered, cut, or manufactured to your specifications cannot be canceled or accepted for credit or exchange. Please keep this in mind when placing your order. Online Orders canceled on the same day the order was placed will not be responsible for a restocking fee. All orders canceled after the date the order was originally placed are subject to a 20% restocking fee.
At J & M Jewelry, we want to help you find exactly what you’re looking for. If our loose diamond collection does not contain a diamond fitting your exact specifications, please use our custom request form. We will contact you via e-mail or phone with our search results.
If you are looking for fine jewelry that is not currently available on our site, please contact a diamond and jewelry consultant at 281-620-3922 or e-mail us at email@example.com with your request.
Terms & Conditions
Product Availability and Pricing
Data, including prices, may be inaccurately displayed on our website due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our customer service representatives at firstname.lastname@example.org or 281-620-3922.
We do not negotiate prices on our products and all of our prices are final.
Trade-In or Upgrade Policy
To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our customer service representatives at email@example.com or 281-620-3922, and we would be happy to help you make your choice.