Free Shipping

We offer free shipping and free returns on all domestic orders.

Shipping on all orders is completely FREE. Your order will be shipped to you fully insured and will require a signature for delivery. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.


When Will Your Order Be Shipped?

You will receive most items within 7 to 10 days of your order being placed and your payment has processed.  Some items that require sizing, custom modifications, or other adjustments will take longer.  If you have questions about the shipment date of a specific product or need a product expedited please contact one of our customer representatives at

  • If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
  • If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.

Shipping to Alternate Addresses

If you will not be home to sign for your order, J & M Jewelry can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.If you cannot be available, or have someone else available to sign for your package, you can have it shipped to your local FedEx, UPS, or USPS locations so that you can sign for and pick it up at your leisure.

Delivery Details

Your order delivery method is determined by the price of your order and the delivery destination. Once your order is placed and your payment is processed you will receive a tracking number from the most secure and fastest carrier provider.  Need your package fast? We can provide the option to expedite your order with a faster shipping method for a small fee.  Please contact us for available options at

Shipping Options

All orders are insured and shipped free via FedEx, UPS, & USPS delivery service, based on the value and destination of your order.

J & M Jewelry will only ship to a street address, not a P.O. Box address.

Signature requirements for delivery:

All orders require a signature at the time of delivery or pickup.

If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 281-620-3922 and one of our customer service representatives will arrange this for you.

We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

International Shipping

J & M Jewelry offers global shipping solutions.   For more information on international shipping, please contact us at

Shipment of Jewelry

Your item will be placed in the appropriate presentation apparatus depending on the item.   Select items will arrive in distinctive lacquered wooden boxes or black leather boxes with LED lights illuminating the piece.   All items will placed in a J & M Jewelry gift bag and secured inside a generic unlabeled box for inconspicuous shipping.  If you have any special requests for the shipment or arrival of your item please contact us to make arrangements.

All Items purchased include FREE shipping with insurance.

FREE shipping applies to the lower 48 US States only.  We do provide global shipping alternatives.  Please contact us to receive an accurate quote at

Our preferred method of secured delivery services are FedX, UPS, & USPS.  Depending on your specific location will determine the most secure and quickest delivery route.

Refused, undeliverable, or unclaimed packages will be charged a 10% handling fee, plus postage.

Gift Wrapping

Every item purchased from us will come in nicely wrapped packaging.  If you require something more specific please contact one of our Sales Consultants to assist you.